Refund Policy
At Strandivaa, customer satisfaction is important to us. We strive to ensure that every product you receive meets your expectations in terms of quality, design, and fit. However, if you are not fully satisfied with your purchase, we are here to help in accordance with the policy outlined below.
Eligibility for Refunds
Refunds are applicable only under certain conditions. To be eligible for a refund, the item must be unused, unwashed, and in its original condition with all tags and packaging intact. Items that show signs of wear, damage, or alteration will not be accepted for return or refund.
Certain products such as discounted items, clearance sale products, or customized pieces (if applicable) may not be eligible for refunds unless they arrive damaged or defective.
Return Process
To initiate a refund request, customers must contact our support team within 7 days of receiving the product. Please provide your order details, reason for return, and supporting images if the item is damaged or incorrect.
Once your return request is reviewed and approved, you will receive instructions on how to send the item back. Returns sent without prior approval may not be accepted.
Inspection and Approval
After we receive the returned product, it will undergo a quality inspection. If the item meets our return criteria, your refund will be approved. If the product does not meet the eligibility requirements, it may be rejected and returned to the customer.
Refund Processing Time
Approved refunds will be processed within 7–10 business days after inspection. The refund will be issued to the original payment method used at the time of purchase. Depending on your bank or payment provider, additional time may be required for the amount to reflect in your account.
Shipping fees, if any, are non-refundable unless the return is due to an error on our part (such as wrong item shipped or defective product).
Exchanges
We may offer exchanges for size or product variants, subject to availability. Exchange requests follow the same eligibility and inspection process as refunds.
Non-Refundable Cases
Refunds will not be provided in the following cases:
- Products returned after the return window has expired
- Items that are used, washed, or damaged after delivery
- Products without original packaging or tags
- Items purchased during final sale or clearance (unless defective)
Cancellation Policy
Orders can only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process after delivery.
Contact Us
For any questions regarding refunds, returns, or order issues, please contact our support team. We are here to assist you and ensure a smooth resolution.
Thank you for shopping with Strandivaa. We appreciate your trust and support.
